Shipping policy

Scotletics Ltd Shipping Policy

Effective Date: 7 October 2025
Company Name: Scotletics Ltd

1.  Shipping Destinations

We currently ship to:

• All regions within the United Kingdom (including England, Scotland, Wales, and Northern Ireland)
• Select international destinations (please refer to our checkout page for availability)

If your country is not listed, please contact us at info@scotletics.co.uk to inquire about custom shipping options.

2. Shipping Methods & Delivery Times

We offer the following delivery options:

Shipping Method	Estimated Delivery Time	Cost
Standard UK Delivery	2-4 working days	£2.99
Express UK Delivery	1–2 working days	£6.99
Free UK Delivery	5–7 working days	Orders over £50
International Delivery	7–14 working days	Calculated at checkout

Delivery times are estimates and may vary due to external factors such as customs delays, weather, or peak periods.

3. Order Processing

• Orders are processed within 1–2 working days (Monday to Friday, excluding UK public holidays).
• You will receive a confirmation email once your order has been dispatched, including tracking information where applicable.

4. Tracking & Delivery Confirmation

• All orders include tracking where available.
• If your order has not arrived within the estimated timeframe, please contact us at support@scotletics.co.uk with your order number.

5. Failed Deliveries & Address Issues

• Please ensure your shipping address is accurate and complete. Scotletics Ltd is not responsible for delays or losses due to incorrect or incomplete addresses.
• If a parcel is returned to us due to failed delivery attempts, we will contact you to arrange redelivery. Additional charges may apply.

6. Customs, Duties & Taxes (International Orders)

• International customers are responsible for any customs duties, import taxes, or fees imposed by their local government.
• These charges are not included in the product or shipping price and must be paid upon delivery.

7. Lost, Damaged or Delayed Parcels

• If your parcel is lost or arrives damaged, please notify us within 7 days of receipt.
• We will investigate and, where appropriate, offer a replacement or refund in accordance with the Consumer Rights Act 2015.

8. Legal Compliance

This policy complies with:

• The Consumer Contracts Regulations 2013
• The Consumer Rights Act 2015
• UK GDPR and Data Protection Act 2018 (for handling personal data during shipping)